If time permits, as a courtesy, our Shuttle Engineers will send a text message notifying the customer of their arrival at the pick up location. Customers are not required to provide a receipt or confirmation to board our shuttle but instead simply provide their name and the Shuttle Engineer confirms the reservation via the manifest and checks the customer in prior to boarding. Customers are checked-in to the shuttle by the Shuttle Engineer using a proprietary digital manifest system. Our shuttle is clearly marked and our drivers are in uniform so please look for these identifiers. Customers should be waiting at the pick-up location at least 10 minutes prior to the designated pick-up time as indicated on the customer confirmation. It is the customer’s responsibility to be ready and waiting to depart outside of the pickup location. As a courtesy, Scuttle Shuttle may answer questions or make suggestions to assist a customer in making a reservation however, Scuttle Shuttle cannot make any official recommendation regarding route selection and assumes no liability if the customer selects a route schedule that does not allow for them to get through check-in and security or otherwise meet their flight.
Customers should never wait for a text alert to proceed to the pick-up location and should be waiting at the pick-up location at least 10 minutes prior to the designated pick-up time as indicated the Reservation Confirmation.įor reservations to the Birmingham-Shuttlesworth Airport (BHM), Scuttle Shuttle customers should select a route schedule time that allows them to be at the airport well in advance of their flight. **Important Note: Scuttle Shuttle provides texts alerts and reminders simply as a courtesy and during high volume periods such as University of Alabama breaks, customer volume may not allow time for these alerts. It is important for customers to note that failure to arrive on time will inhibit our ability to provide service and will result in forfeiture of fare.
Customers are not required to provide a receipt or confirmation to board our shuttle but instead simply provide their name and our representative confirms the reservation via the manifest and checks the customer in prior to boarding. Customers are checked-in to the shuttle by our representative using a proprietary digital manifest system. Our shuttle is clearly marked and our representatives are in uniform so please look for these identifiers. It is the customer’s responsibility to be ready and waiting to depart from the pickup location. Scuttle Shuttle is a state-regulated service and MUST uphold our policies as they are filed with the Alabama Public Service Commission - Motor Carriers Division.Ĭustomers are checked-in to the shuttle by a Scuttle Shuttle representative using a proprietary digital manifest system. Reservations must be made through our website.Scuttle Shuttle is not responsible for unused reservations or costs incurred as a result of customer error. Reservations for transportation are valid only for the time and date specified. All transportation operated by Scuttle Shuttle, LLC, is subject to the following Terms of Service.īy agreeing to these Terms, you acknowledge and agree to be bound by the conditions of use listed below,Īnd any future revisions and additions, as published at: /termsOfService.html.īy agreeing to these terms of service, you also confirm that you understand how our service works.
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